What payment methods do you accept?

We currently accept:

• Credit & Debit Cards

• PayPal

• Klarna

• Afterpay

All payments are processed through secure encrypted checkout systems for your protection. For more payment details, visit our Payment Methods page.

Is it safe to use my credit card on your website?

Yes. Your payment information is protected using SSL encryption technology. CurvyFaja does not store your credit card information, and all payments are securely processed through trusted payment providers.

Why was my card declined?

Your payment may fail for several reasons:

• Incorrect billing information

• Expired card

• Insufficient funds

• Bank security restrictions

• Browser or cache issues

Please double-check your information or try another payment method. If the issue continues, contact your bank or email our support team.

Was I charged twice?

Most duplicate charges are temporary authorization holds from your bank. These usually disappear within 48–72 hours. If you believe you were charged incorrectly, please contact us with your order number.

Discounts & Promotions

Do you offer discount codes?

Yes! We regularly offer promotions, seasonal sales, and exclusive subscriber discounts. New customers can receive a welcome discount by joining our email list.

How do I apply a coupon code?

You can enter your discount code during checkout before completing payment. Once applied, your order total will automatically update.

Can I use more than one discount code?

Only one promotion or discount code can be used per order unless otherwise stated.

Order Status & Changes

How do I know my order was confirmed?

After placing your order, you’ll receive an order confirmation email. If you don’t see it, please check your spam or promotions folder.

How can I track my order?

Once your order ships, we’ll send you a tracking email with your tracking number. You can also track your package through your account or our Order Tracking page.

Can I change my size, color, or shipping address after ordering?

Yes — if your order has not shipped yet.

Please contact us as soon as possible with your order number. Once an order has shipped, changes may no longer be possible.

Can I cancel my order?

Orders may be canceled before shipment. Contact our customer service team immediately for assistance.

What if I receive a damaged item?

We’re sorry about that. Please email clear photos of the damaged item along with your order number to support within 30 days of delivery. Our team will review the issue and provide a replacement or solution if applicable.

Sizing & Products

How do I choose the right size?

Every product page includes a detailed size chart to help you find your best fit. We recommend measuring your bust, waist, and hips before ordering.

If you need sizing assistance, our support team is happy to help.

I’m between sizes. Which size should I choose?

For the best comfort and fit, we generally recommend choosing the larger size if you are between measurements.

Our shapewear is designed with compression, so sizing down too much may feel overly tight or uncomfortable.

Can I wear shapewear after pregnancy?

Many customers wear shapewear postpartum for support and confidence. However, every recovery journey is different. If you recently gave birth or had a C-section, we recommend consulting your doctor before use.

Are your shapewear products comfortable for everyday wear?

Yes. CurvyFaja shapewear is designed to provide shaping support while remaining breathable, flexible, and comfortable enough for daily use.

Shipping & Delivery

How long does shipping take?

Estimated delivery times:

• Express Shipping: 3–8 business days

• Standard Shipping: 8–15 business days

Processing time is typically 1–5 business days before shipment.

Do you offer free shipping?

Yes. We offer free shipping on qualifying orders over the minimum threshold shown on our Shipping Policy page.

My package says “Delivered,” but I didn’t receive it.

Please:

• Check around your delivery location

• Ask neighbors or household members

• Wait 24 hours, as carriers sometimes update tracking early

If your package still cannot be found, contact the shipping carrier and then reach out to our support team for further assistance.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 30 days of delivery for eligible items in original condition.

For hygiene reasons, some items such as underwear, bras, clearance products, and free gifts may not qualify for returns.

Please contact our customer service for further help. Check our Return & Exchange Policy page for more details.

Do you offer size exchanges?

Yes. If your item doesn’t fit, we can help with a size exchange. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

Need help? Our customer support team is here for you.

Email: info@curvyfaja.com
Response Time: 1–2 business days
Business Hours: Monday–Friday, 9AM–5PM (UTC+8)